The 45-Day Window
You have 45 days from the date you receive your order to initiate a return. All return requests must be made within this period. To begin, contact us with your order number and a brief explanation of why you’re returning it. This window applies to purchases made directly through https://fashionsloft.com/. If you purchased your item from an authorized retailer, that retailer manages the return process.
Scenario: You've Changed Your Mind
If you decide an item isn’t right for you, the product must be returned unused, in its original packaging, and with all included accessories, manuals, and documentation. Items that arrive with stains, folded cards, broken seals, or broken plastic foiling will not be eligible for a refund or exchange. Personalized items are final sale and cannot be returned. Additionally, products purchased through a different retailer, items ordered incorrectly by mistake, and items damaged through mishandling after delivery are not eligible for return. Fashionsloft reserves the right to deny any return, refuse a refund or exchange if the product condition is unacceptable, and refuse returns made without a receipt.
Scenario: The Order Is Wrong or Damaged
For a faulty unit, wrong item, or an unsatisfactory product, contact Customer Support. You will need to provide the following information:
- Order number
- Proof of purchase
- Video or photo of the faulty product (if applicable)
- Complete delivery address
- Contact telephone number
In some cases, a video or photo of the defective product is required as proof before a refund or replacement can be processed.
Scenario: You Need to Cancel
Once an order has been packed or handed to the shipping carrier, it cannot be canceled. To request a modification or cancellation, contact us immediately with your order number and the details of the change.
What Happens to Your Money
After your return arrives at our facility, processing takes up to 14 business days. You will receive an email confirmation once it is handled. The refund is issued to the original form of payment. For credit and debit card payments, the refund is sent to your card-issuing bank within 14 business days of us receiving the returned item or your cancellation request. The time it takes for the credit to appear on your statement depends on your bank.
For the return address and to begin any of these processes, email mailto:service@fashionsloft.com .