# Return & Refund Policy
At Fashionsloft, we aim to deliver outstanding shopping experiences for every valued customer. Should you receive your order and discover product‑related quality defects, please reach out to our customer‑support team right away. Our representatives will respond promptly to resolve your concerns and ensure you are satisfied with your purchase.
All after‑sales support requests must be submitted within **15 calendar days upon delivery of your order**. Refund eligibility varies based on each situation; please review this policy page thoroughly or contact our team for further clarification.
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> Important: We cannot process refunds for items sent back to us without prior notice and formal return authorization from our support team.
## Cancellation Policy
All orders will be processed promptly once payment is confirmed.
- Unpaid orders will be canceled automatically by our system.
- To cancel your confirmed paid order, send an email to service@fashionsloft.com within 24 hours of order confirmation: you will receive a full refund.
- Cancellations submitted between 24‑72 hours after order confirmation: you will receive a 70% refund for product value plus a full refund of original shipping fees.
- Cancellation requests made more than 72 hours post‑confirmation: you will receive a 50% product‑value refund together with 100% reimbursement for initial shipping charges, as your goods may have already entered our fulfillment workflow.
- Once an order has been dispatched from our warehouse, direct order cancellation is no longer available. You may instead initiate a return after you receive your package.
Special scenarios will be assessed on a case‑by‑case basis through direct communication with our support team.
After completing payment, you will get an order‑confirmation email. If you require updates to shipping details or order information, reply to this confirmation email within 24 hours of placement.
## Return Policy
### ① Standard Orders
For standard in‑stock apparel orders, returns are accepted if you are unsatisfied with your purchase. Please note that original shipping costs and expedited delivery surcharges are non‑refundable. Customers shall bear all return shipping expenses to send goods back to our facility. We recommend double‑checking size charts and color options before checkout to avoid unnecessary returns.
If your delivered items arrive damaged, defective, or contain shipping errors (wrong item sent), Fashionsloft will offer you two options: ship a brand‑new replacement item, or issue a full refund including original shipping and expedited fees where applicable. You are required to supply clear photographic evidence showing defects or shipping mistakes.
All return‑eligible goods must be sent back within **15 days after delivery (including weekends)**. Please get in touch with customer service promptly to start your return procedure.
### ② Non‑returnable Items
The following categories cannot be returned:
- Final‑sale products
- Items marked as clearance
Even for non‑returnable goods, we will still address valid quality‑defect, damaged‑in‑transit or shipping‑error cases. Please email service@fashionsloft.com with supporting photos, and our team will review your submission and arrange corresponding solutions.
### ③ General Return Eligibility Rules
All eligible returned merchandise must remain unworn, unwashed, unaltered, free of stains or damage, and retain all original hang‑tags and packaging. We will decline returns for products showing obvious wear, modifications, or missing original tags.
**Never send packages back without pre‑approval.** Submit your request to our customer service first to obtain official return authorization and step‑by‑step instructions. Shipments returned without prior consent risk being rejected, which will delay or prevent your refund.
No return or exchange requests will be honored once 15 days have passed after you receive your parcel.
(* Fashionsloft reserves the right to decline unauthorized returns. We also hold the right to inspect all returned merchandise. If returned goods fail to satisfy our return conditions, items will be sent back to you, and all related freight costs will be covered by the customer.)
### ④ Step‑by‑Step Return Process
1. Send your return application email to **service@fashionsloft.com** within 15 days after receiving your order to confirm return qualification.
2. Attach clear photos or other supporting evidence to illustrate your issue, such as manufacturing defects, transit damage, or order fulfillment errors.
3. Ensure items stay in original condition: unwashed, unmodified, clean, intact, with all original tags and packaging kept complete.
4. Contact our support team to receive our designated return address. Do NOT send goods directly to the manufacturer.
5. Repack the product using our original packaging materials where possible.
6. Provide us the tracking number for your return shipment. Refunds cannot be finalized without valid return tracking information.
7. The customer is responsible for shipping charges and any applicable taxes for sending items back to Fashionsloft. Once our warehouse receives and inspects your returned goods, your refund will be processed within 3‑5 business days.
## Exchange Policy
Exchanges are only available for defective, damaged, or incorrectly shipped items. If you wish to exchange for the identical product, please email service@fashionsloft.com.
We reserve the right to deny unreasonable exchange requests, for instance issues caused by customer‑provided incorrect size selections.
- When returns stem from customer‑side reasons: the customer covers all return shipping fees, with costs determined by your chosen courier provider.
- When returns result from our errors (defective goods, wrong items delivered): Fashionsloft takes responsibility for return‑related shipping expenses.
## Important Suggestions
We strongly advise inspecting your goods immediately upon arrival, before removing hang‑tags or discarding original packaging. Should you need to submit a return later, products must be returned complete with all tags, labels, protective wrappings and packing accessories. Any anti‑theft security tags must stay intact. Removing these accessories will make your item ineligible for return and refund.
## Return Address
Room 317, Building U3, Junxiang U8 Intelligent Manufacturing Industrial Park, Guxing Community, Xixiang Subdistrict, Bao'an District, Shenzhen City, Guangdong Province 518126